LegalLearn More About Your Rights


Deliveries will be made by the Carrier to the address stipulated in your order. You must ensure that someone is present to accept delivery. If we are not able to deliver your Goods within 30 days of the date of your order, we shall notify you by e-mail to arrange another date for delivery. We may deliver the goods in installments if the goods are not available at the same time for delivery.

Returns and refunds

Because you are buying the Goods by mail order, you may have a right of cancellation. If you do (and only if you do), these are the terms which apply.
All correspondence regarding the return of Goods shall be carried out between you and OnlineArt. You may not contact any artist directly for any reason.
You must tell us you wish to cancel within 14 days of your receipt of the Goods. Please return to the artist within 21 days of delivery in original condition, securely wrapped, with our delivery slip all at your risk and cost.
After our artist has received the Goods, we will credit your credit or debit card with the full purchase price of the goods returned no later than 30 days from the date of receipt. If you do not return the Goods to us, you are still liable to us for the cost.
We are under no obligation to collect or recover Goods from you, but if we do, our costs will be payable by you.